Frequently Asked Question
| Q | = | How do I start ? |
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| A | = | Kindly fill our contact us form and we will guide you step-by-step. Our customer support will help you with setting up by providing file transfer software, secure webspace to upload file, storage, templates etc at no extra cost. |
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| Q | = | Is there any specific type of audio recorder that I need to use ? |
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| A | = | Among the different voice recorder available in the market, the DSS player happens to be the most popular one as the audios recorded on these player have superior compression and saves lot of time to upload. If you happen to be using some other recorder you need not worry about acquiring a new one as we are compatible with almost all voice formats. |
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| Q | = | How do I send files ? |
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| A | = | We use FTP program to receive and send files. You will have access to our secure FTP server | |
| Q | = | What are your rates ? |
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| A | = | We are the least expensive for the quality of services we provide. Our rates are based on line count of 65 characters per line. There are no hidden cost, no extra charges whatsoever. |
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| Q | = | What is the TAT ? |
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| A | = | We maintain an acceptable Turn Around Time as required by our clients. |
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| Q | = | How do I make payments ? | |
| A | = | Invoices are sent fortnightly or monthly. You can pay us through wire transfers, bank transfers, web based money transfer and Paypal. |
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| Q | = | Do I get a free trial ? |
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| A | = | Before you start with us we will be happy to provide a free trial so that you can assess our quality. |
